Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@yazauraglobal.com. If your return is accepted, we will provide you with return instructions and the appropriate return address. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Please do not send products to any address without first contacting us and receiving return authorization. Items returned without prior authorization may not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or incorrect. Please include your order number and clear photos of the item and packaging so we can evaluate the issue and provide an appropriate solution.

Exceptions / non-returnable items

Certain products may not be eligible for return for hygiene, health, or safety reasons, including opened or used personal-care, beauty, bath, and cosmetic products. Custom or personalized products, gift cards, and final-sale items are also non-returnable unless they arrive damaged, defective, or incorrect.

If you are unsure whether your item is eligible for return, please contact us at info@yazauraglobal.com before sending anything back.

Exchanges

The fastest way to receive a different item is to request a return for the original item. Once the return is accepted, you may place a separate order for the replacement item.

Refunds

We will notify you after your return has been received and inspected and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@yazauraglobal.com.